|
KMID : 0665220140270050914
|
|
Korean Journal of Food and Nutrition
2014 Volume.27 No. 5 p.914 ~ p.920
|
|
|
A Study on the Foodservice Quality Factors and Satisfaction of Community Children Center
|
|
Ko Sung-Hee
Lee Kyung-Yeoun
|
|
|
Abstract
|
|
|
|
This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.
|
|
|
KEYWORD
|
|
|
community children center, food service, satisfaction, IPA
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|
|